WHY ARISE: SHARING OUR SECRETS
We’ve been disrupting the customer management services industry for over 20 years, innovating every step of the way, with one goal: To enable clients to deliver exceptional customer service through each and every contact. The Arise Platform makes this possible by connecting Service Partners, whose passion is obvious in every interaction, with your customers, when they need them, across the channels that matter, seamlessly.
PULLING BACK THE CURTAIN, LET'S LOOK AT WHY LEADING BRANDS LIKE YOURS CHOOSE ARISE.
ON DEMAND FLEXIBILITY
Arise provides seamless, on-demand support for unplanned volumes driven by poor weather, outages, marketing campaigns, and other unforeseen volume spikes. In addition, our platform supports planned flex, at scale, for annual seasonal spikes, consistently demonstrating our ability to flex up (and down) to client demands, both short and long term.
Through the Arise Platform, Service Partners can typically be flexed up to 40% in a couple of hours. The level of agility is rarely matched through traditional 'brick and mortar' contact centers.
One client was able to flex services 221% within an hour of closing their internal call centres in preparation for a hurricane. Regardless of scale, the opportunity to react using our agility underpins a differentiated service for your customers.
EXCEPTIONAL CUSTOMER EXPERIENCE
At Arise, we take a unique approach to delivering consistently engaging experiences for your customers. We find Service Partners who believe in, or even use, your products and services. This can only be achieved by sourcing resources from across the UK. We saw the need. We built it. And we deliver brand advocacy unlike any other BPO company.
Whether it’s a favourite cruise line, the most in-demand tech toy, an artisan coffee, or a preferred software program, we filter for those who have an existing affinity for your brand, ones that use and love your products/services, with the understanding that they will be passionate in every interaction with your customers.
It’s an approach that we believe will deliver tangible results for you. How? Well, thanks to the unique profile of the Service Partners, clients using the Arise Platform consistently see significant results across the metrics that matter. As examples, we beat other providers by 20 percent for a Fortune 10 client whilst consistently leading the Partner comparison scorecards for a utilities client.
Moreover, Service Partners on the Arise Platform exceeded first call resolution targets by 17 percent over the internal operations for a large book reseller. Finally, a large travel company identifies Arise as the partner delivering top revenue growth.
We believe that every contact is another opportunity to delight a customer.
LOWER OPERATING COST
As pioneers in virtual customer service provision, we have a track record of delivering unique value to clients. Our 100% onshore, virtual platform allows you to best match your specific needs, enabling unparalleled flexibility for your company to grow while improving customer satisfaction and lowering costs. Using the Arise Platform lowers your Total Cost of Ownership (TCO) with a higher level of productivity, flexibility and efficiency, along with the ability to mirror customer contact patterns on-demand on a daily basis.
85%. That’s our average network utilisation (how much time is spent interacting directly with customers) when engaged with clients. The industry average is 65%. The Arise Platform is inherently more efficient, and that translates into significant cost savings for you. In fact, in most cases Arise saves clients 25% over the cost of running traditional customer service solutions.