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HOW THE OPERATING MODEL FOR SERVICE MANAGEMENT AND CX IS HAVING TO CHANGE

SERVICE INNOVATIONS THAT CHALLENGE LEGACY THINKING

Download this important new white paper to learn how to deal with the current difficult trading environment.  

HERE'S WHAT YOU CAN LEARN:


  • Discover business leaders’ views on the impact the pandemic has had on their businesses
  • Find out how the traditional workplace is changing with the growth of the gig-economy
  • Learn how to build and benefit from flexibility and resilience in the workforce
  • Think about technology and the role of intelligent automation in a new way
  • Take six steps to review and optimize your CX during and after COVID-19.

WHITE PAPERS

RAPID SPREAD, MAJOR IMPACT 

REMOTE CONTROL

WILL TODAY'S CONTACT CENTRES BECOME EXTINCT?
WORK-AT-HOME BEST PRACTICES  WHITE PAPER

COVID-19 is having dramatic impact on businesses and those with physical contact centres are especially at risk.  Closing your contact centre, sacrificing customer service, is not an option.


So, what can you do? If you are a CX leader let this be the one thing you read today.


To help business leaders manage the impact of COVID-19, we wanted to share our best practices in the work-at-home contact centre services to help navigate these unprecedented times.

BRICK AND CLICK AND BPO

MAESTROS OF CONVERSATION

RETAIL WHITE PAPER
AGENT OF THE FUTURE EBOOK

Supporting the Digital Transformation of the Retail Customer Experience.


Explore the many challenges faced by the retail industry as it applies to digital strategies and their impact on CX.

Learn how to optimize interactions between humans, bots and other software by orchestrating the right combination of technology and human at precisely the right moments in the customer journey.

CASE STUDIES

 GREAT CUP OF EXCELLENCE

 POWERING UP THE CX 

GOURMET COFFEE CASE STUDY
ENERGY PROVIDER CASE STUDY

Learn how one of the world's largest artisan coffee consumer packaged goods brand was able to increase sales and quality benchmarks on the Arise Platform.

Learn how npower one of Britain's leading energy company was able to meet intraday spikes in volume and minimise regulatory pressures on the Arise Platform.

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