CUSTOMER MANAGEMENT SERVICES WITH INDUSTRY KNOW-HOW
A great, multichannel customer experience leveraging industry depthand insights.
When customers reach out to you, they need someone who knows your company and your industry. Someone who has the background to provide an effective, efficient, and authentic experience. That’s what Service Partners in the Arise network provide.
Often engaging with brands they know and trust, and in industries they have an understanding or background in, Service Partners bring insight and experience to your programs from day one.
Additionally, Arise’s eLearning offerings, shaped by industry experts, provides further learning options about your industry. Through our eLearning, Service Partners see increased speed to proficiency and greater effectiveness and most importantly, higher customer satisfaction. The end result is Service Partners capable of supporting, empathising, and resolving your customers’ needs.
Whatever your business entails, the industry know-how is a key part of the recipe for success. Arise brings that insight, and our clients love that the Arise Platform helps them realise meaningful savings in addition to the industry knowledge and unmatched ability to flex and scale.
WE CAN DEPLOY INDUSTRY-SPECIFIC KNOWLEDGE
ACROSS VERTICAL MARKETS
Travel & Leisure
Customer service support, sales and inbound sales, sales support, order fulfillment, invoice inquiries and more.
Vacation booking, baggage claim, ticketing, social media monitoring and loyalty redemption.
Customer support, returns/exchanges, order processing, membership, and billing/accounts receivable.
Energy & Utilities
Telecom & Media
Distribution & Logistics
Outage reporting, billing inquires and support, meter read issues, cross selling and customer complaint support/resolution.
Subscription renewals, warranty support, billing inquiries and support, and technical support and troubleshooting.
Tracking package/shipment, schedule a pick up, order shipping supplies, payments, setting up an account, file a claim and general customer service inquiries.