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The novel coronavirus is having a dramatic impact on businesses all around the globe and those with physical contact centres or business process outsourcing (BPO) partners in brick and mortar facilities are especially at risk. Forced to re-evaluate their business continuity plans, organisations are not just changing their day to day processes and operations, they’re changing the way people work.
While traditional brick and mortar contact centres have experienced significant disruption, Arise's award-winning virtual platform solution continues to connect world-class brands with a talented network of Work-from-Home Service Partners, delivering incredible service and support amid this pandemic.
We’ve been disrupting the customer management services industry for over 20 years, innovating every step of the way, with one goal: To enable clients to deliver exceptional customer service through each and every contact. The Arise Platform makes this possible by connecting our Service Partners, whose passion is obvious in every interaction, with your customers, when they need them, across the channels that matter, seamlessly.
Capacity Flex On-Demand
Lower Total Cost.
While traditional BPOs were losing up to 80% of their agents during COVID-19, Service Partners on the Arise® Platform delivered 113% of forecasted capacity for our Brands so they could be there for their customers.
Service Partners on the Arise® Platform have a greater depth of professional experience than traditional call center agents, allowing them to deliver solution-based customer support that improves retention and expands share of wallet.
Finding the right balance between amazing CX and cost is just one of the benefits of the Arise Platform. Service Partners can schedule themselves in half-hour intervals, providing radical, cost optimized flexibility that is unmatched elsewhere.
WHITE PAPER: REDUCING CUSTOMER CHURN WITH VIRTUAL-FIRST CARE IN THE UK ENERGY MARKET!
The deregulation of the UK energy market has been a double-edged sword for customers and suppliers: On one hand, the increasing amount of small to midsized suppliers entering the market has been great for competition, but the ensuing volatility has resulted in massive amounts of customer churn. In 2019 alone, nearly 11 million people in the UK switched their energy supplier.
Based on these trends, it’s become clear that understanding customer acquisition and retention will define how energy suppliers keep the lights on. But how do suppliers achieve this while still controlling costs and remaining profitable?
Our unique award-winning technology, vendor management standards, and international network of Service Partners will provide you with the tools needed to provide your customers with a consistent brand experience while at the same time reducing the costs to service those customers.
The Arise Platform connects companies like yours with a network of Service Partners that stand ready to support your customers. What’s more, the Service Partners who interact with your customers are entrepreneurial minded, educated and mature agents that are already fans of your brand.
THEY’RE ONSHORE, NOT ACROSS THE WORLD
THEY’RE MATURE AND EXPERIENCED
Service Partners are here and near. They speak your customers’ languages. They know the culture. They provide authentic experiences to your customers because they understand them. The barriers to legendary customer service vanish.
Brand champions using the Arise Platform are on average 38 years old and college educated with many years of experience. They choose to work for you. It’s an opportunity to do what they want to do, for a brand they want to represent.
WHY THE ARISE PLATFORM IS VITAL TO A GREAT CUSTOMER EXPERIENCE
This is the age of people working the way they choose. With the Arise Platform, Service Partners have even more choices, including working with the brands they want to work with. Choosing brands they know and love creates the passion that drives authentic, loyalty-building experiences.
Service Partners, work when they want, and as often as they want. They schedule their time in 30-minute increments around other things in their lives. Work-life balance? It’s attainable. That’s the beauty of the gig economy. When your customers engage with Service Partners who chose their way of working and have work-life balance, it boosts the customer experience.
While other BPO's are still learning work-from-home, Arise was 100% virtual-first from day one.